At Herbal Cacao, every role is infused with purpose and heart.  We are excited to offer a part-time opportunity for an Operations Manager to join our family.

In this role, you will embody the essence of our mission by managing the day-to-day operations of Herbal Cacao with a blend of efficiency and love. Your responsibilities will include managing the day-to-day activities of Herbal Cacao’s operations, including planning, directing, and coordinating the operations of the supply chain, guiding our team with inspiration and compassion, and ensuring that our operations align harmoniously with our vision.

As our operations manager you will have a broad range of responsibilities, crafting and implementing operational policies and procedures that resonate with our values. Whilst optimising inventory and margins to nourish both our business and community. You will be directly responsible for supervising the daily activities, from our team, (people, resources, and content) production and logistics and ensuring efficiency and effectiveness. You understand the impact of your tasks and decisions on the business and the team. Additionally, you are responsible for managing different projects and events.  You have experience with process optimization as a leader and you dare to make independent decisions. 

You focus on both long-term and short-term goals. This involves determining what is needed on a daily, weekly, and monthly basis for your team and receiving quarterly and yearly goals to work on with your team to achieve the set bonuses. Your ability to see the bigger picture will enable you to navigate challenges and opportunities with grace and insight. Your leadership will create an environment where every team member feels supported and empowered to contribute their best.

As the heartbeat of our Herbal Cacao family, you will lead with clarity and purpose, inspiring those around you to reach new heights. You know how to motivate and challenge people to come up with initiatives and improvement proposals themselves. Your supportive and nurturing approach will empower our team to not only meet but exceed our sales targets, all while cultivating a spirit of innovation and collaboration.

Responsibilities:

• Managing our daily operations 
• Leading and motivating the team to improve productivity, quality, and customer service
• Maintaining good communication with the team,- Organise regular meeting to manage goals and objectives of all team members and support their growth
• Building and maintaining good relationships with customers and suppliers
• Administratively proficient and work in a structured manner following procedures.
• Analyzing production and logistics data to improve product quality and customer satisfaction
• Ensuring smooth and efficient production and logistics planning
• Ensuring compliance with all legal and safety regulations
• Lead new projects and events and delicate task throughout the team

Qualifications

• Work experience in operations management or a related field
• Excellent organizational and project management skills
• You possess strong skills in communication, problem-solving, decision-making, and interpersonal relations
• Demonstrated ability to lead and manage a team
• Preferably you are proficient in both Dutch and English languages, both written and spoken.
• You have general technical skills: Google Workspace, Excel 
• Affinity with our products is a most

Working hours: Minimum number of hours per week 20 -25  | 4-5 hours per day  (Mon to Fri)]

Contract: This role offers the chance to start as a freelancer with the option for a contract position within the company in the (near) future. 

If you feel this job opportunity is calling you, we would love to hear from you. Please contact us by introducing yourself and any share any other relevant information with us by sending an email to [email protected] 

Join us on this journey of growth and transformation as we infuse every aspect of our operations with the warmth and wisdom of Herbal Cacao’s spirit. Together, we will create a future filled with abundance, joy, and love.